General
How does it work?
- How do I create an account?
- How do I claim cashback?
- How do I download the app?
- How will I get my cashback?
- How long does it take for the payment to reach my account?
- What devices are compatible with the Shopmium app?
Payment questions
Referral programme
Frequently asked questions - In-store
Frequently asked questions - Online
User account questions
Cashback processing issues - In-store
- Why am I getting an “Invalid barcode" message?
- I cannot scan the product barcode
- Why did I receive a message claiming information was missing from my receipt?
- Why is my receipt picture deemed too blurry?
- I received a message saying my receipt had been used, will my cashback still be processed?
- What happens to my cashback if my receipt date was not valid?