General

How does it work?

• How do I create an account?
• How do I claim cashback?
• How do I download the app?
• How will I get my cashback?
• How long does it take for the payment to reach my account?
• What devices are compatible with the Shopmium app?

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Payment questions

• Is my personal data safe?
• How do I update/edit my method of payment details?
• Can I share my PayPal/bank account with someone else?
• PayPal: I have not received my cashback
• Bank transfers: I have not received my cashback

Referral programme

• How to enter a referral code?
• How do I share my referral code?
• How do I get my referral credits?
• Why have I not received my referral credits?
• Why can't I see my friend's referral on "My dashboard" anymore?

Frequently asked questions - In-store

• Can I claim several offers using the same receipt?
• How many times can I claim cashback?
• Can I claim my cashback on online or click & collect orders?
• How does My Selection work?
• How often are offers updated?
• How can I cancel a cashback request?

Frequently asked questions - Online

• What is online cashback?
• Why is my purchase not showing on my account?
• My cashback is pending: when will it be confirmed?
• Can I get cashback on an old online purchase?

User account questions

• How do I update my email address?
• How do I update my password?
• What do I do if I forget my password?
• How do I delete my account?
• Shopmium Club

Cashback processing issues - In-store

• Why am I getting an “Invalid barcode" message?
• I cannot scan the product barcode
• Why did I receive a message claiming information was missing from my receipt?
• Why is my receipt picture deemed too blurry?
• I received a message saying my receipt had been used, will my cashback still be processed?
• What happens to my cashback if my receipt date was not valid?

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Cashback processing issues - Online

• How can I collect my online cashback?
• My cashback was refused: why?
• Where can I view my online cashback balance?