Why did I receive a message claiming information was missing from my receipt?

The pictures you have provided are missing some relevant information needed to process your claim. Please make sure the receipt pictures con...

Why does it say my product does not qualify for the activated offers?

If the product scanned does not match any of the available offers, please check the following:1. Are there another barcodes on the product?&...

Can I use in-store discounts and manufacturers coupons on top of these offers?

Generally, manufacturers state it is against their policy for shoppers to redeem more than one manufacturer’s rebate for the same purchase. ...

I received a message saying my receipt had been used, will my cash back still be processed?

A receipt cannot be submitted by multiple users. If another user already used the same receipt for a cash back claim, the second upload will...

What happens to my cash back if my receipt date was not valid?

If the date on your receipt is before or after the offer dates stated in the offer Terms & Conditions, the cash back will automatically ...

I believe the amount refunded is not correct

First things first, please double-check the offer terms and conditions to make sure you didn't miss anything in the offer details.If you sti...

How will I get my cashback?

Once your cash back request is validated, the payment will be sent automatically to your selected payout account (either PayPal or Venm...

How many times can I claim cashback?

Unless otherwise noted, you may only claim each offer once per user account / device / person / method of payment.  You must also ...