You have received an email from Shopmium saying your cashback has been accepted and payment has been sent but you don't see the money on your PayPal account.

Typically speaking, if there is a a problem receiving your payments, this is most likely linked with PayPal and/or your account.

There are 3 possible reasons as to why you have not received an expected transfer to your PayPal account:

1. Your Paypal account is no longer active: the activation procedure is specific to PayPal and requires action on your part, without which you cannot receive your cashback. It is recommended that you check the account settings on PayPal to set up your account! Further advice can be found here:

2. You may have mistyped your PayPal email address in the application, so it was sent to the wrong one. Please check your app settings by going to your Profile and to the "Payment Method” tab, and make sure all details are correct.

3. There may be something wrong with your PayPal account, it can happen sometimes, and it is unrelated to Shopmium. In this case, you will need to contact PayPal or log onto their website to deal with the issue.

Please check if any of the 3 situations above applies to you. Otherwise, please send us an email, and we will do our best to help you :)