First things first, please double-check the offer terms and conditions to make sure you have understood the offer mechanic (try for free, buy one get one free, % cashback)
Keep also in mind that the amount of cashback is based on the average price of the product at big retailers (plus a margin of 20%) - So if you have bought the eligible product at a small delicatessen where prices are usually a lot more expensive it is possible that your cashback will be a bit smaller than expected because of the price limit we have in place.

If you still think there is an error, please get in touch with our contact form and let us know the offer you are trying to claim and why you believe there is an error. We will then do our best to help you!