Cashback processing issues
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I received a message saying my receipt had been used, will my cashback still be processed?
A receipt cannot be submitted by multiple users. If another user already used the same receipt for a cashback claim, the second upload will ...
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I can't scan the product barcode / I am getting an “Invalid barcode" message
Be sure to read through the Terms & Conditions to make sure the product you purchased is identical to the one in the app and eligible fo...
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Why did I receive a message claiming information was missing from my receipt?
If your cashback request hasn't been approved yet and if you have received a message from us saying we need more details it is likely becaus...
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Why is my receipt picture deemed too blurry?
In order to properly process receipt pictures they must be received in a legible format. - Please make sure that your camera is in focu...
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What happens to my cashback if my receipt date was not valid?
If the date on your receipt is before or after the offer dates stated in the offer Terms & Conditions, the cashback will automatically b...
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I believe the amount refunded is not correct
First things first, please double-check the offer terms and conditions to make sure you have understood the offer mechanic (try for free, bu...